Retail – Barista

Position Name: Barista

Interviewer

Candidate Name

Interview Date

Introductory Questions

– Interviewer(s) share name, role, tenure, and hand business cards for thank you messages
– Share a brief overview of the company
– Give Candidate the Job Description, highlight Job Purpose, Schedule/Travel, Major Challenges & Key Decisions, and Physical Requirements

Tell us about yourself.

Behavioral / Situational Questions

– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?

Customer Focused

When a customer irritates you, how do you react? Tell me about a time that happened.

Situation:

Action:

Result:

How do you go about understanding the expectations of your customer—internal and external? Walk me through an example with an actual customer.

Situation:

Action:

Result:

Diversity, Inclusion, and Equity

Share how you have fostered an inclusive and welcoming work environment for employees, customers, vendors, and the public.

Situation:

Action:

Result:

Judgement

Share a success story about balancing personal and professional demands to maintain a healthy balance.

Situation:

Action:

Result:

Quality

What if you don’t have certain qualities that your competitor does have?

Situation:

Action:

Result:

Sales

Share a time when you or the company could not deliver on a promise to a customer.

Situation:

Action:

Result:

Teamwork/Team Building

What role do you enjoy playing when working on a team?

Situation:

Action:

Result:

Interviewer Assessment

Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.

Would you recommend this candidate advance in the process?