Nonprofit – Case Manager

Position Name: Case Manager

Interviewer

Candidate Name

Interview Date

Introductory Questions

– Interviewer(s) share name, role, tenure, and hand business cards for thank you messages
– Share a brief overview of the company
– Give Candidate the Job Description, highlight Job Purpose, Schedule/Travel, Major Challenges & Key Decisions, and Physical Requirements

Tell us about yourself.

What are your short and long-term professional goals?

Transitional & Verification Questions

– Clarify any unclear information from resume or application
– Verify availability for work hours and schedule, start date, and other important details

What interests you about this role?

What accomplishment on your resume are you most proud of?

Technical Questions

– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups

What specific areas (related to the position) do you consider yourself the most knowledgeable? What areas have you had less experience or do not feel as comfortable with?

What has given you the greatest sense of achievement at work and why?

Behavioral / Situational Questions

– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?

Coaching & Mentoring

What advice would you give to a college student who is interested in your industry or field?

Situation:

Action:

Result:

Communication

Give me an example of a time when circumstances changed the way you needed to communicate to others. What did you do and how did you do it?

Situation:

Action:

Result:

To get our points across, we sometimes need to use differing approaches when talking with different types of people. Talk to me about a time when you have done that successfully.

Situation:

Action:

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Do you tend to take an observer/listener role or be an active participant in meetings? Tell me about a time when your preferred style worked well and a time when it didn’t.

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Compassion

What is the difference between empathy and compassion in your opinion? How have you demonstrated each in your past work?

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Describe a time when you were facing a challenging circumstance, personally or professionally, and you relied on the help of others.

Situation:

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Critical Thinking

Describe for me a recent time when you needed to make a job-related decision but did not have all of the information you needed. How did you go about completing the task?

Situation:

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Customer Focused

How do you go about understanding the expectations of your customer—internal and external? Walk me through an example with an actual customer.

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Emotional Intelligence

Describe a time when you needed to react to an emergency situation. How did you respond? What was the result?

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Decision Making

Tell me about a time when you had to make a decision that impacted multiple people. How did you communicate that decision and how was it received?

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What do you find most challenging about making a hard decision?

Situation:

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Walk me through the last big decision you made. What were the circumstances? What were the alternatives? What was the consequence of your decision?

Situation:

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Candidate’s Questions

– Be sure to leave time for their questions, generally 1-3
– Paint a positive but honest view of the pros and cons of the work and culture

Notes

Closing Questions

– Describe where you are in the process, next steps, and when they can expect to hear back
– Ask if they have any final remarks

What is one thing I should know about you that I haven’t asked?

What could you bring to this position that other candidates could not?

What is the best thing a previous employer did that you wish everyone did?

Interviewer Assessment

Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.

Would you recommend this candidate advance in the process?