Transportation & Logistics – Volunteer

Position Name: Volunteer

Interviewer

Candidate Name

Interview Date

Behavioral / Situational Questions

– Ask job related questions, based on skills and competencies needed for the role
– Ask open ended questions that allow candidates to tell a story about a specific example
– Ask 5-10 questions based on the role and how much time you have (~3-4 minutes per question)
– Listen for recent examples, details, consistency, the candidate’s role in the story, and teamwork
– Take notes and ask clarifying questions as follow-ups. Follow up questions may include:
- Tell us more about the action you took and the outcome.
- What did you say at that point?
- How did you react to that situation?
- Explain your role in more detail.
- Tell me in detail what steps you took.
- And what was the result?
- Describe the obstacles you faced in getting it done.
- What other options did you consider?
- Why do you think you reacted as you did?
- How do you think others felt about your actions at the time?
- Were you satisfied with the outcome of your actions?
- If the same or a similar situation presented itself, what would you do differently?

Coaching & Mentoring

What is your approach to coaching? Give me an example of a coaching situation you have been involved in.

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Describe when a coaching opportunity was successful/not successful. What made it successful/not successful?

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Collaboration

Describe a high-pressure work situation and how you handled it. Tell me what happened, who was involved and what you did in terms of problem solving.

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When circumstances are more difficult (i.e. tight deadline, lay off, labor negotiations, pulling a team together quickly)? Walk me through an example of how you worked with others to solve those difficult circumstances.

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Give me an example of when you were able to successfully communicate with another person in your department even though that individual may not have personally liked you (or vice versa).

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Conflict Management

Tell me about a difficulty you encountered in working with another department. What did you do to improve the situation?

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Give me an example of a time when you confronted a negative attitude successfully.

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Tell me about a situation when you had to “stand up” for a decision you made even though it made you unpopular.

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Tell me about a time when you successfully challenged another’s idea.

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Describe a time when you communicated something unpleasant or difficult to your manager. How did you assert yourself?

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Developing Others

How do you go about assessing team member’s development needs and goals?

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Diversity, Inclusion, and Equity

How would you contribute to fostering a healthy diversity, equity, and inclusion culture within our company? What initiatives would you implement?

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Share how you have fostered an inclusive and welcoming work environment for employees, customers, vendors, and the public.

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Emotional Intelligence

What do you do when you think someone is not listening to you? Give me an example of a time when that happened.

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Describe a time when you needed to react to an emergency situation. How did you respond? What was the result?

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Describe a situation when it was more difficult for you to maintain self-control.

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What has been the most difficult criticism for you to receive?

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Judgement

Tell us about a mistake that you made, how you took ownership, and what steps you took to make it right.

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Tell us about a time that you had to exercise significant control and decision making.

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Leadership

How are you more self-aware now than earlier in your career? Are there certain tools you use to help in your leadership self-awareness?

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Tell me about a time when you had to inspire or energize an unmotivated individual or group. How did you do it and what was the result?

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Give me an example of a piece of constructive feedback you received about your leadership style. How did you respond?

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What strategies do you use to communicate a new directive/initiative?

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Managing Others

What is your approach in addressing performance issues of a staff member?

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What are the key elements to providing effective feedback? Give an example of how you have used these successfully.

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Planning & Organization

Describe a time when you were facing a challenging circumstance, personally or professionally. How did it affect your work? What did you do to balance the situation and stay on top of your workload?

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Relationship Building

How does one go about building rapport quickly and maintaining successful business relationships?  Give examples of how you made these work for you.

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Tell us about a customer relationship that was challenging to establish and maintain. How did you resolve the situation?

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Give a specific example of a time when you had to address an angry customer.  What was the problem and what was the outcome?  How would you asses your role in diffusing the situation?

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Tell about a time when you built rapport quickly with someone under difficult conditions.

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Self Awareness & Development

What personality types would you rather not work with?

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Teamwork/Team Building

When it comes to group dynamics, what do you believe hinders teamwork the most?

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Describe a time your team was behind on a project and didn’t seem as though other shared your sense of urgency. What strategies did you implement to try and bring the project up to speed?

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You’re leading a team on a highly time-sensitive project when suddenly, a colleague challenges the direction of the strategy you’re proposing. How do you address this challenge while keeping up with the timeline?

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Describe your most recent conflict within a team setting because of a miscommunication and how you were able to solve it.

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Tell us about a time when someone wasn’t pulling their weight on a team. What was the situation and how did you manage through it?

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Interviewer Assessment

Enter your overall assessment about the candidate’s knowledge, skills, abilities, and fit for this position.

Would you recommend this candidate advance in the process?